Frequently Asked Questions
Everything you need to know about shopping at Compumarts Egypt
What are the available payment methods for orders in Egypt?
We accept various payment methods including Cash on Delivery (COD), Visa, Mastercard, and installment plans through ValU, Forsa, and Aman.
How long does shipping take within Cairo and other governorates?
Deliveries within Cairo and Giza typically take 24-48 hours. For other governorates, shipping usually takes between 3 to 5 business days.
Are all products sold on Compumarts covered by a warranty?
Yes, all our electronics come with an official local agent warranty. The duration varies by product but typically ranges from 1 to 3 years.
What is the return and exchange policy?
You can return or exchange any product within 14 days of purchase, provided it is in its original unopened packaging. If the product has a manufacturing defect, the period is extended to 30 days.
Do you offer technical support for high-end PC builds?
Absolutely. Our expert technical team provides free assembly for all components purchased from us and offers lifetime technical support for hardware-related issues.
Can I track my order after it has been shipped?
Yes, once your order is dispatched, you will receive an SMS and an email containing a tracking number and a link to monitor your shipment's progress.