Returns & Exchanges
At Compumarts Egypt, we strive to ensure your complete satisfaction with every tech purchase by offering a flexible 14-day return and exchange policy. Whether you received a defective unit or simply changed your mind, our team is here to facilitate a smooth resolution according to Egyptian Consumer Protection laws.
Check Eligibility
Ensure your item is in its original packaging, unused, and includes all accessories, manuals, and the original invoice within 14 days of delivery.
Submit a Request
Contact our customer support team via our hotline or email with your order number and photos of the product to initiate the return process.
Technical Inspection
Our specialized technicians will inspect the device to verify the condition or technical fault before approving the refund or replacement.
Receive Refund or Exchange
Once approved, we will process your refund through the original payment method or ship your replacement unit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing